Abstract
Partners Healthcare’s Patient Gateway (PG) system was one of the earliest patient portals implemented in the US. It offers patients the ability to view their medical information (“Health Record”), access relevant medical reference services (“Health Library”), and communicate with their physicians (“Mail Center”) (Fig. 9.1).Fig. 9.1 Patient Gateway home page, including the menu options for Mail Center, Health Record, and Health Library In addition to this patient portal, there were two other important portals for different user groups that are part of Patient Gateway. A support portal was created for staff to configure practice settings in preparation for a practice “go-live” and to track and manage any patient enrollment requests submitted using online web forms. A practice portal featuring message and workflow tools was created for physicians and office staff to manage incoming patient requests, create outgoing responses, set out-of-office and other automated responses, and modify web page text displayed in the patient portal.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Wald JS, Pedraza LA, Reilly CA, et al. Requirements development for a patient computing system. Proc AMIA Symp. 2001;731–735.
Grant RW, Wald JS, Poon EG, et al. Design and implementation of a web-based patient portal linked to an ambulatory care electronic health record: patient gateway for diabetes collaborative care. Diabetes Technol Ther. 2006;8:576–86.
Grant RW, Wald JS, Schnipper JL, et al. Practice-linked online personal health records for type 2 diabetes: a randomized controlled trial. Arch Int Med. 2008;168(16):1776–82.
Luxford K, Safran DG, Delbanco T. Promoting patient-centered care: a qualitative study of facilitators and barriers in healthcare organizations with a reputation for improving the patient experience. Int J Qual Health Care. 2011;23(5):510–5.
Wald JS. Variations in patient portal adoption in four primary care practices. AMIA Annu Symp Proc. 2010;2010:837–41.
Aspden P. Preventing medication errors. Institute of medicine report from the committee on identifying and preventing medication errors. Washington, DC: National Academies Press; 2007. p. 182.
Westin AF. Markle foundation report: Americans overwhelmingly believe electronic personal health records could improve their health. 2008 Report from a nationwide survey conducted by knowledge networks and developed by Alan F. Westin, Professor at Columbia University. At: http://www.markle.org/sites/default/files/ResearchBrief-200806.pdf. Accessed on 15 Aug 2011.
Undem T, et al. Consumers and health information technology: a national survey. California HealthCare Foundation, 2010. At: http://www.chcf.org/publications/2010/04/consumers-and-health-information-technology-a-national-survey. Accessed on 15 Aug 2011.
Blumenthal D, Tavenner M. The meaningful use regulation for electronic health records. N Eng J Med. 2010;363:501–4.
Cohen ES, editor. The empowered patient: How to get the diagnosis right, buy the cheapest drugs, beat your insurance company, and get the best medical care every time. New York: Ballantine Books; 2010. p. 65.
CNN news video from June 5, 2008 spotlighting Doug Smith, a Vanderbilt Medical Center patient, using their patient portal, MyHealthAtVanderbilt. At: http://www.youtube.com/watch?v=gKX1xtXgdzA. Accessed on 15 Aug. 2011.
Kaboli PJ, McClimon BJ, Hoth AB, et al. Assessing the accuracy of computerized medication histories. Am J Manag Care. 2004;10(2):872–7.
Wald JS, Businger A, Gandhi TK, Grant RW, Poon EG, Schnipper JL, Volk LA, Middleton B. Implementing practice-linked previsit electronic journals in primary care: patient and physician use and satisfaction. JAMIA. 2010;17(5):502–6.
Fogg BJ. A behavior model for persuasive design. Presented at a conference, Persuasive ’09 26–29 Apr, Claremont. 2009 ACM ISBN 978-1-60558-376-1/09/04.
U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion. National action plan to improve health literacy. Washington, DC: Author; 2010.
Yamin CK, Emani S, Williams DH, et al. The digital divide in adoption and use of a personal health record. Arch Int Med. 2011;171(6):568–74.
Delbanco T, Berwick DM, Boufford JI, et al. Healthcare in a land called peoplepower: nothing about me without me. Health Expect. 2001;4:144–50.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag London
About this chapter
Cite this chapter
Wald, J.S. (2013). The Connected Patient. In: Berkowitz, L., McCarthy, C. (eds) Innovation with Information Technologies in Healthcare. Health Informatics. Springer, London. https://doi.org/10.1007/978-1-4471-4327-7_9
Download citation
DOI: https://doi.org/10.1007/978-1-4471-4327-7_9
Published:
Publisher Name: Springer, London
Print ISBN: 978-1-4471-4326-0
Online ISBN: 978-1-4471-4327-7
eBook Packages: MedicineMedicine (R0)