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User Involvement in the Design of a New Multimedia Communication Service

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Abstract

As human beings, more than two thirds of our conversation is spent in socialising, gossip and story telling (Dunbar, 1996, 1997). Transactional or functional conversation quickly moves on to social interaction, and we constantly recount anecdotes to reinforce a practical point we are making or to reinforce our validity to have an opinion on a subject.

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© 2002 Springer-Verlag London

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Hine, N., Arnott, J.L., Beattie, W., Sergeant, P. (2002). User Involvement in the Design of a New Multimedia Communication Service. In: Keates, S., Langdon, P., Clarkson, P.J., Robinson, P. (eds) Universal Access and Assistive Technology. Springer, London. https://doi.org/10.1007/978-1-4471-3719-1_16

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  • DOI: https://doi.org/10.1007/978-1-4471-3719-1_16

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-3721-4

  • Online ISBN: 978-1-4471-3719-1

  • eBook Packages: Springer Book Archive

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