Dialog Structure and Cooperative Task Performance in Two CSCW Environments
Face-to-face communication is the most frequently used form of communication in general, and the mode of communication most often used for collaboration. In recent years, however, many new forms of communication technology have been developed, such as fax, e-mail, video phones and video conferencing. While these technologies can be used to support Computer Supported Cooperative Work (CSCW), research is required to observe what effects they have on communication and collaboration. In this chapter we will describe two studies carried out to investigate two very different forms of technology mediated communication used in supporting collaborative work.
KeywordsTravel Agent Computer Support Cooperative Work Mediate Communication Task Outcome Computer Mediate Communication
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