Abstract
Recent research by Chen (1994) has highlighted the significance of inconsistent vocabulary as a problem area in the field of collaborative working. According to Chen, recent research into human-computer interaction has shown that people have a tendency to use different terms to describe a similar concept, with the choice of terms depending on their training, background and experience. He suggests that vocabulary differences make significant contributions to breakdown in on-line communication within CSCW where collaborators with different backgrounds exchange information and ideas either synchronously or asynchronously.
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Notes
‘Communicative event’ relates to a term used by Hymes (1971) as a speech event, for activities that are directly governed by norms for the use of speech. Conversation is one example, and the rules of conversation can be contrasted with those of other types of speech event, such as lectures, discussions, debates and so on. We recognize these events by virtue of the number of participants, as well as through differences in the amount of talking expected of the participants. These features can therefore be isolated and described.
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© 1996 Springer-Verlag London
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Robertson, S.A. (1996). The Contribution of Genre to Computer Supported Cooperative Work. In: Connolly, J.H., Pemberton, L. (eds) Linguistic Concepts and Methods in CSCW. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-4471-3586-9_4
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DOI: https://doi.org/10.1007/978-1-4471-3586-9_4
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