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Service Assurance: A Case Study

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Book cover Quality Control Applications

Part of the book series: Springer Series in Reliability Engineering ((RELIABILITY))

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Abstract

The specific theme of this case study is the use of technology for environmentally friendly energy production. This is a rather theoretical statement. Practically, technology assisted in the development of more efficient or unconventional energy resources. An example is advanced engineering solutions that provided a clearer picture of the oil fields by means of three-dimensional seismic imaging, which led to breakthroughs in deepwater exploration. It also permitted better extraction from oil reservoirs through multi directional drilling.

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Notes

  1. 1.

    For example, in seismic technology geophysicists try to remotely sense in real-time the motion of the fluids using both acoustic and electromagnetic mapping. This combination improves the exploitation of the natural reservoir.

  2. 2.

    Generally speaking, these parties are plumbers, but do not need to be only plumbers. The French and German word “installateur” are more appropriate. Therefore, they have been chosen in this text as the appropriate term to this profession.

  3. 3.

    If a lie detector test was taking place, this is a question the owner wanted to ask the two persons in reference, and he was looking forward to read the polygraph’s results.

  4. 4.

    Which was a curious characteristic of some of the proposals being made.

  5. 5.

    Which legally speaking was true.

  6. 6.

    Which was a false argument.

  7. 7.

    Who was present in this meeting.

  8. 8.

    Written on 24.8.2011, 15 days after the aforementioned S-E meeting.

  9. 9.

    The problems described in Sect. 4.5 followed the failure of the company’s president to intervene.

  10. 10.

    As the careful reader will remember, the installateur said that this was what S-E told him to do, and in fact the destruction was done by still another company to which this destructive action was subcontracted by S-E and the installateur.

  11. 11.

     Precisely with those who had created the disaster.

  12. 12.

     !!!.

Reference

  1. Chorafas DN (2011) Energy, natural resources and business competitiveness in the EU. Gower, London

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Correspondence to Dimitris N. Chorafas .

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© 2013 Springer-Verlag London

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Chorafas, D.N. (2013). Service Assurance: A Case Study. In: Quality Control Applications. Springer Series in Reliability Engineering. Springer, London. https://doi.org/10.1007/978-1-4471-2966-0_4

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  • DOI: https://doi.org/10.1007/978-1-4471-2966-0_4

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  • Publisher Name: Springer, London

  • Print ISBN: 978-1-4471-2965-3

  • Online ISBN: 978-1-4471-2966-0

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