Business Process Interoperability Towards Quality Models

Abstract

Quality models are in many domains an important mean to ensure the interoperability of the processes of the contracted organisation with the requirements of the contracting party. The syncronization of the organisation processes with the requirements of the quality model is in many cases a challeging activity, this is even more challenging in those situations where organisations have to deal with multiple development processed and multiple quality models at the same time. The FACIT SME project addresses SMEs operating in the ICT domain in the management of their development processes together with their quality models. The goals are to facilitate the use of Software Engineering (SE) methods and to systematize their application integrated with the business processes, to provide efficient and affordable certification of these processes according to internationally accepted standards, and to securely share best practices, tools and experiences with development partners and customers. The paper focuses on the interrelating of different methods and best practices to create a knowledge base not only for knowledge exchange but also to support its usage. A related interoperability challenge is the correlation between different models and a semantic approach to handle this correlation.