Abstract
Technology innovation exposes organisations, like the ones in the healthcare domain, to complex socio-technical hazards . Our studies address a number of aspects of dependability in healthcare settings. The learning outcomes of the review of these studies with respect to the identified emerging technological hazards , i.e. Boundary Hazards , Evolutionary Hazards and Performativity Hazards , are twofold. On the one hand, socio-technical failures affect healthcare settings, which provide rich environments and samples of emerging technological risk . On the other hand, the revision of case studies drawn from the healthcare domain allows us to assess how emerging technological hazards characterise such complex settings. Hence, the analysis of healthcare studies driven by the emerging technological hazards enhances our understanding about the risk of technology innovation .
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ackerman MS, Halverson CA (2000) Reexamining organizational memory. Commun ACM 43(1):59–64. doi:10.1145/323830.323845
Ackerman MS, Halverson CA (2004) Organizational memory as objects, processes, and trajectories: an examination of organizational memory in use. Comput Support Coop Work 13(2):155–189. doi:10.1023/B:COSU.0000045805.77534.2a
Alberdi E, Povyakalo A, Strigini L, Ayton P (2004) Effects of incorrect computer-aided detection (CAD) output on human decision-making in mammography. Acad Radiol 11(8):909–918
Alberdi E, Povyakalo AA, Strigini L, Ayton P, Hartswood M, Procter R, Slack R (2005) Use of computer-aided detection (CAD) tools in screening mammography: a multidisciplinary investigation. Br J Radiol 78:S31–40. doi:10.1259/bjr/37646417
Anderson S, Koornneef F, Voges U (2003) Risk management for medical devices. Phys Medica 19
Baxter GD, Küster Filipe J, Miguel A, Tan K (2005) The effects of timing and collaboration on dependability in the neonatal intensive care unit. In: Redmill F, Anderson T (eds) Constituents of modern system-safety thinking: proceedings of the 13th safety-critical systems symposium, Springer, pp 195–210. doi:10.1007/1-84628-130-X_13
Baxter GD, Monk AF, Tan K, Dear PRF, Newell SJ (2005) Using cognitive tack analysis to facilitate the integration of decision support systems into the neonatal intensive care unit. Artif Intell Med 35(3):243–257. doi:10.1016/j.artmed.2005.01.004
Blythe M, Monk A (2005) Net neighbours: adapting HCI methods to cross the digital divide. Interact Comput 17(1):35–56. doi:10.1016/j.intcom.2004.10.002
Blythe MA, Monk AF, Doughty K (2005) Socially dependable design: the challenge of ageing population for HCI. Interact Comput 17(6):672–689. doi:10.1016/j.intcom.2005.09.005
Bowker GC, Star SL (1999) Sorting things out: classification and its consequences. The MIT Press, Cambridge
Busse DK, Holland B (2002) Implementation of critical incident reporting in a neonatal intensive care unit. Cogn Technol Work 4(2):101–106. doi:10.1007/s101110200009
Cheverst K, Clarke K, Dewsbury G, Hemmings T, Kember S, Rodden T, Rouncefield M (2003) Designing assistive technologies for medication regimes in care settings. Univers Access Inf Soc 2(3):235–242. doi:10.1007/s10209-003-0055-9
Churchill EF, Halverson CA (2005) Social networks and social networking: guest editors’ introduction. IEEE Internet Comput 9(5):14–19. doi:10.1109/MIC.2005.103
Clarke K, Hartswood M, Procter R, Rouncefield M, Slack R (2003) Trusting the record. Methods Inf Med 42(4):345–352
Clarke K, Hartswood M, Procter R, Rouncefield M, Slack R, Williams R (2002) Improving ‘knife to skin time’: process modelling and new technology in medical work. Health Informatics J 8(1):39–42. doi:10.1177/146045820200800107
Clarke K, Hughes J, Martin D, Rouncefield M, Sommerville I, Voß A, Procter R, Slack R, Hartswood M (2006) Its about time: temporal features of dependability. In: Clarke K, Hardstone G, Rouncefield M, Sommerville I (eds) Trust in technology: a socio-technical perspective, Comput Supported Coop Work, vol 36, Springer, chap 4, pp 105–121. doi:10.1007/1-4020-4258-2_5
Clarke K, Hughes J, Rouncefield M, Hemmings T (2006) When a bed is not a bed: calculation and calculability in complex organizational settings. In: Clarke K, Hardstone G, Rouncefield M, Sommerville I (eds) Trust in technology: a socio-technical perspective, Comput Supported Coop Work, vol 36, Springer, chap 2, pp 21–38. doi:10.1007/1-4020-4258-2_2
Clarke KM, Hartswood MJ, Procter RN, Rouncefield M (2001) The electronic medical record and everyday medical work. Health Informatics J 7(3–4):168–170, doi:10.1177/146045820100700310
D’Adderio L (2003) Configuring software, reconfiguring memories: the influence of integrated systems on the reproduction of knowledge and routines. Ind Corp Chang 12(2):321–350
Dewsbury G, Sommerville I, Clarke K, Rouncefield M (2003) A dependability model for domestic systems. In: Anderson S, Felici M, Littlewood B (eds) Proceedings of the 22nd international conference on computer safety, reliability, and security, SAFECOMP 2003, Springer, no. 2788 in LNCS, pp 103–115. doi:10.1007/978-3-540-39878-3_9
Douglas M, Wildavsky A (1982) Risk and culture: an essay on the selection of technological and environmental dangers. University of California Press, US
Gigerenzer G (2002) Reckoning with risk: learning to live with uncertainty. Penguin Books, London
Gigerenzer G, Todd PM, TheABC Research Group (1999) Simple Heuristics that make us smart. Oxford University Press, New York
Halverson CA (2002) Activity Theory and Distributed Cognition: Or What Does CSCW Need to DO with Theories? Comput Supported Coop Work 11(1–2):243–267. doi:10.1023/A:1015298005381
Hartswood M, Procter R, Rouncefield M, Slack R (2002) Performance management in breast screening: A case study of professional vision. Cogn Technol Work 4(2):91–100. doi:10.1007/s101110200008
Hartswood M, Procter R, Rouncefield M, Slack R (2003) Making a case in medical work: implications for the electronic medical record. Comput Supported Coop Work 12(3):241–266. doi:10.1023/A:1025055829026
Hartswood M, Procter R, Rouncefield M, Slack R, Soutter J, Voss A (2003) ‘Repairing’ the machine: a case study of evaluation of Computer-aided detection tools in breast screening. In: Dourish P, Fitzpatrick G (eds) Proceedings of the eighth European conference on computer supported cooperative work, pp 375–394
Hollnagel E (1993) Human reliability analysis: context and control. Academic Press, London
Jeffcott MA, Johnson CW (2002) The use of a formalised risk model in NHS information system development. Cogn Technol Work 4(2):120–136. doi:10.1007/s101110200011
Johnson C (2002) The causes of human error in medicine. Cogn Technol Work 4(2):65–70. doi:10.1007/s101110200005
Kaptelinin V, Nardi BA (2006) Acting with Technology: Activity Theory and Interaction Design. The MIT Press, Cambridge
Küster Filipe J, Felici M, Anderson S (2003) Timed knowledge-based modelling and analysis: on the dependability of socio-technical systems. In: Proceedings of HAAMAHA 2003, 8th international conference on human aspects of advanced manufacturing: agility and hybrid automation, pp 321–328
Leveson NG (1995) SAFEWARE: System Safety and Computers. Addison-Wesley, Reading
Licoppe C, Smoreda Z (2005) Are social networks technologically embedded? How networks are changing today with changes in communication technology. Soc Netw 27(4):317–335. doi:10.1016/j.socnet.2004.11.001
Littlewood B, Popov P, Strigini L (2001) Modeling software design diversity: a review. ACM Comput Surv 33(2):177–208. doi:10.1145/384192.384195
MacKenzie D (2004) Social connectivities in global financial markets. Environ Plan D: Soc Space 22(1):83–101. doi:10.1068/d317t
MacKenzie, D, Wajcman, J (eds) (1999) The Social Shaping of Technology. 2nd edn. Open University Press, Buckingham
Martin D, Hartswood M, Slack R, Voss A (2006) Achieving dependability in the configuration, integration and testing of healthcare technologies. comput Supported Coop Work 15(5–6):467–499. doi:10.1007/s10606-006-9032-1
Monk A, Hone K, Lines L, Dowdall A, Baxter G, Blythe M, Wright P (2006) Towards a practical framework for managing the risks of selecting technology to support independent living. Appl Ergonomics 37(5):599–606. doi:10.1016/j.apergo.2005.10.003
Nardi BA, Whittaker S, Schwarz H (2002) NetWORKers and their Activity in Intensional Networks. Comput Supported Coop Work 11(1–2):205–242. doi:10.1023/A:1015241914483
Procter R, Rouncefield M, Balka E, Berg M (2006) Special Issue: CSCW and dependable healthcare systems. Comput Supported Coop Work 15(5–6):413–418. doi:10.1007/s10606-006-9037-9
Reason J (1997) Managing the risks of organizational accidents. Ashgate, Aldershot
Strigini L, Povyakalo A, Alberdi E (2003) Human-machine diversity in the use of computer advisory systems: a case study. In: Proceedings of the 2003 international conference on dependable systems and networks, DSN’03, IEEE Computer Society, pp 249–258. doi:10.1109/DSN.2003.1209935
Strum S, Latour B (1987) The meanings of social: From baboons to humans. Inf Sci Soc 26:783–802
Wears RL, Cook RI, Perry SJ (2006) Automation, interaction, complexity, and failure: a case study. Reliab Eng Syst Saf 91(12):1494–1501. doi:10.1016/j.ress.2006.01.009
Woods DD, Cook RI (2002) Nine steps to move forward from error. Cogn Technol Work 4(2):137–144. doi:10.1007/s101110200012
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2012 Springer-Verlag London Limited
About this chapter
Cite this chapter
Anderson, S., Felici, M. (2012). Hardening Social Links. In: Emerging Technological Risk. Springer, London. https://doi.org/10.1007/978-1-4471-2143-5_5
Download citation
DOI: https://doi.org/10.1007/978-1-4471-2143-5_5
Published:
Publisher Name: Springer, London
Print ISBN: 978-1-4471-2142-8
Online ISBN: 978-1-4471-2143-5
eBook Packages: EngineeringEngineering (R0)