Computer Supported Cooperative Work: A Framework

Abstract

This chapter presents a framework for considering different aspects of Computer Supported Cooperative Work (CSCW) and different CSCW systems. We are also able to look at systems not normally regarded as having a CSCW element, and consider their positive and negative impacts on cooperation. The aim of the framework is to enhance understanding of existing areas, and hence both to develop them and also to suggest new avenues for research and development. We shall place existing concepts such as computer mediated communication, deixis and communication through the work itself within the framework. We shall also consider many familiar shared tasks from both CSCW and non-CSCW systems, including meeting rooms, shared editing, piano moving and bar codes. The significance of this work is not in the particular examples presented, but in the structure within which they sit.