As the technology of computing matures, it becomes apparent that the effective management of complex systems depends on the solution of problems with people. It is an illusion to imagine that software automation enables us to somehow bypass problems with individuals and groups, whether of employees or users. Rather, if people problems are not addressed, the inappropriate use of software automation could mean corporate or social suicide. Where both people and technology can be enhanced in collaborative systems development and use, the prospects for cultural and economic growth are attractive. Good human relations are not obviated by effective software automation; they are the precondition. The model of technological change and innovation which we seek to explore is “human centred”, located in the culture of the workplace.
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