Abstract
The term business process reengineering has recently emerged as the most popular buzzword in the context of improving the competitiveness of enterprises in the increasingly competitive and complex environment of international markets [1]. Customer orientation of business processes has grown to be the primary focus for organizing operations—as opposed to the structures following the traditional tayloristic management theories. Departmental structures or individual job allocations require a revision in order to implement new structures and processes which assure maximum benefits to customers in terms of quality, cost or lead time.
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© 1997 Springer-Verlag London Limited
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Kratz, N., Rose, T. (1997). Modelling and Analyzing Processes in Production and Administration. In: Tzafestas, S.G. (eds) Computer-Assisted Management and Control of Manufacturing Systems. Advanced Manufacturing. Springer, London. https://doi.org/10.1007/978-1-4471-0959-4_4
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DOI: https://doi.org/10.1007/978-1-4471-0959-4_4
Publisher Name: Springer, London
Print ISBN: 978-3-540-76110-5
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