Abstract
Knowledge based systems (KBS) encapsulate human expertise in such as way that the user not only obtains expert advice but can explore the knowledge underlying it. This has allowed KBSs a variety of possible roles beyond the traditional consultancy role — such as checklist, communication, training and knowledge refinement. Each role demands different features of the KBS. So knowing in what roles a KBS may assist its users can help the designers focus on those features that are most important and avoid wasting effort on other features. These roles can be understood by means of Habermas’ Theory of Communicative Action. This paper discusses how consideration of Habermas’ action types might influence the design of knowledge based systems.
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Jones, G.O., Basden, A. (2003). How Habermas’ Action Types Can Influence KBS Design. In: Bramer, M., Preece, A., Coenen, F. (eds) Research and Development in Intelligent Systems XIX. Springer, London. https://doi.org/10.1007/978-1-4471-0651-7_16
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DOI: https://doi.org/10.1007/978-1-4471-0651-7_16
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