Abstract
In this chapter we discuss how Lotus Notes supports the information exchange among group members, one of the basic processes underlying collaborative work. The discussion is based on the results of interviews we conducted among members of five groups using Notes. All group tasks involved asynchronous knowledge work with clear, short-term outcomes. We conclude that Notes stimulates the provision of relevant information to a group as a whole, enables group members to deal with information in a more creative way and promotes the exchange of relevant information, although the facilitation provided by Notes is less successful in other respects. We also conclude that more attention should be paid to how individual group members experience task inter-dependence and sharing of information.
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© 1998 Springer-Verlag London
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Hinssen, P.J.H. (1998). Groupware Support for Asynchronous Collaborative Knowledge Work. In: Hazemi, R., Hailes, S., Wilbur, S. (eds) The Digital University. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-4471-0625-8_12
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DOI: https://doi.org/10.1007/978-1-4471-0625-8_12
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