Abstract
When designing systems, the human component is commonly referred to as the ‘user’ or ‘end-user’. The emphasis on the human means that psychologists, and specifically human factor psychologists, or ergonomists,1 have a role to play in designing systems. In order to facilitate smooth interactions between the human and the technology, an understanding of how the human behaves is paramount.
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References
Dan Diaper (ed.), Knowledge Elicitation, Ellis Horwood, Chichester, 1989. A discussion of elicitation techniques, including the detailed chapter by Cordingley mentioned below, and a chapter by Geoffrey Trimble on ‘Knowledge Elicitation — Some Practical Issues’.
Nigel Shadbolt and Mike Burton, ‘Knowledge Elicitation’, in John Wilson and Nigel Corlett (eds.) (rev. edn.), Evaluation of Human Work: A Practical Ergonomics Methodology, Taylor and Francis, London, 1995.
A number of techniques are covered (e.g. structured interviews, protocols, concept sorting, laddered grids, the limited information task, automatic elicitation), in conjunction with discussion of their various benefits and shortcomings.
Hoffman, Shadbolt, Burton and Klein, ‘Eliciting Knowledge from experts: a methodological analysis’, in Organisational Behavior and Human Decision Processes 62, 129–158, 1995.
This paper places knowledge elicitation into three categories: analysis of experts’ tasks, various type of interview, and contrived tasks. Recommendations on how to conduct knowledge elicitation studies are also covered.
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© 1999 Springer-Verlag London
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Noyes, J., Baber, C. (1999). Who Will Use the System?. In: User-Centred Design of Systems. Applied Computing. Springer, London. https://doi.org/10.1007/978-1-4471-0537-4_2
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DOI: https://doi.org/10.1007/978-1-4471-0537-4_2
Publisher Name: Springer, London
Print ISBN: 978-3-540-76007-8
Online ISBN: 978-1-4471-0537-4
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