Abstract
Many cities have made considerable investments in Web systems, only to find that they are little used. Typically, the front page, which has no information content, has quite a few hits, while pages with information such as political information or City Council minutes have very few visitors. No wonder people begin to ask, “When will the users arrive?”.
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© 2000 Springer-Verlag London
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Grönlund, Å. (2000). Challenge 11: Where Are the Users? Users Want Your Service, Not Your System. In: Managing Electronic Services. Practitioner Series. Springer, London. https://doi.org/10.1007/978-1-4471-0511-4_11
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DOI: https://doi.org/10.1007/978-1-4471-0511-4_11
Publisher Name: Springer, London
Print ISBN: 978-1-85233-281-5
Online ISBN: 978-1-4471-0511-4
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