Abstract
Although business performance has long been theoretically hypothesised to be dependent on the level of underlying information technology capability, there is a distinct lack of empirical studies to support this claim. In this chapter we discuss preliminary results of ongoing research into the knock-on effects of computer network support to business process performance indicators. Based on a real-life case study of business process change, we develop simulation models that depict operations at three different levels of abstraction (business processes, information system applications, and computer network support). Experiments with different levels of network utilisation generated by increased business workload provide empirical support to the hypothesis that IT capability can be a critical enabler (but equally a critical disabler as well) of business performance improvements.
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Eatock, J., Giaglis, G.M., Paul, R.J., Serrano, A. (2000). The Implications of Information Technology Infrastructure Capabilities for Business Process Change Success. In: Henderson, P. (eds) Systems Engineering for Business Process Change. Springer, London. https://doi.org/10.1007/978-1-4471-0457-5_11
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DOI: https://doi.org/10.1007/978-1-4471-0457-5_11
Publisher Name: Springer, London
Print ISBN: 978-1-4471-1146-7
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