Group Dynamics Meet Cognition: Combining Socio-Technical Concepts and Usability Engineering in the Design of Information Systems
Socio-Technical Systems Theory (STST) has been widely mentioned and applied in the domain of information systems implementation (see e.g. Eason, 1988; Mumford, 1983b). In a review of the theories of models that seek to predict user acceptance of new information technology, Dillon and Morris (1996) noted that the term “socio-technical” has become widely applied to a mix of theoretical positions that do not all share the original psychodynamic views of socio-technical thinkers.
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