User Participation and Software Usability
The preceding chapter addressed research questions two and three, examining the extent and effectiveness of user participation in the studied projects. The work reported in this chapter addresses research question four, asking how valuable user participation was in the studied projects. As noted in Chapter 2, proponents of PD have in recent years argued that a major reason to employ PD practices is to improve the usability of the systems developed. Hence, this chapter assesses the value of user participation in software development work in terms of its impact on the usability of the resulting software.
KeywordsSoftware Usability Software Feature Work Requirement Usability Issue User Participation
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