The Social Life of Small Graphical Chat Spaces

  • Marc Smith
  • Shelly Farnham
  • Steven Drucker
Part of the Computer Supported Cooperative Work book series (CSCW)

Abstract

This paper provides a unique quantitative analysis of the social dynamics of three chat rooms in the Microsoft V-Chat graphical chat system. We used survey and behavioral data to study user experience and activity. 150 V-Chat participants completed a web-based survey and data logs were collected from three V-Chat rooms over the course of 119 days. This data illustrates the usage patterns of graphical chat systems, and highlights the ways physical proxemics are translated into social interactions in onIine environments. V-Chat participants actively used gestures, avatars, and movement as part of their social interactions. Analyses of clustering patterns and movement data show that avatars were used to provide nonverbal cues similar to those found in face-to-face interactions. However, use of some graphical features, in particular gestures, declined as users became more experienced with the system. As we shall see, these findings have implications for the design and study of online interactive environments.

Keywords

Europe 

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Copyright information

© Springer-Verlag London 2002

Authors and Affiliations

  • Marc Smith
  • Shelly Farnham
  • Steven Drucker

There are no affiliations available

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