Susan B

My first sub-pile is all about managing the customer. If you’re going to implement something that will make dramatic change to what they’re currently doing, this will have a big impact on the scope of the project, and on the need for flexibility in timescales. Whether or not it’s mission-critical makes a big difference. If it’s not mission-critical in some sense, what use is the system? If it IS mission-critical, or there’s a lot of change involved, you have to insist on prototyping it ... piloting it, not expecting it to go right first time ... and on some flexibility in timescales ... typically there’s no room for getting it wrong. So that’s all about managing the customer’s expectations.