Objectives and Parameters for Outsourced Services

  • Elizabeth Sparrow
Part of the Practitioner Series book series (PRACT.SER.)


The first critical step in any outsourcing initiative is to identify your key objectives. This will determine what you outsource, how you measure success or failure, and will also guide your choice of service provider. This chapter will cover the first tasks in any outsourcing programme:
  • Set strategic objectives.

  • Identify and take on board stakeholders’ views.

  • Select IT functions to be outsourced.

  • Use benchmarking to assess current performance levels.

  • Define service requirements.

  • Prepare the business case.


Service Provider Cash Flow Business Case Service Requirement Payback Period 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Springer-Verlag London 2003

Authors and Affiliations

  • Elizabeth Sparrow
    • 1
  1. 1.Sparrow AssociatesSurreyUK

Personalised recommendations