Objectives and Parameters for Outsourced Services

  • Elizabeth Sparrow
Part of the Practitioner Series book series (PRACT.SER.)


The first critical step in any outsourcing initiative is to identify your key objectives. This will determine what you outsource, how you measure success or failure, and will also guide your choice of service provider. This chapter will cover the first tasks in any outsourcing programme:
  • Set strategic objectives.

  • Identify and take on board stakeholders’ views.

  • Select IT functions to be outsourced.

  • Use benchmarking to assess current performance levels.

  • Define service requirements.

  • Prepare the business case.


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Copyright information

© Springer-Verlag London 2003

Authors and Affiliations

  • Elizabeth Sparrow
    • 1
  1. 1.Sparrow AssociatesSurreyUK

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