Towards a Unified Service Definition

  • George Feuerlicht
  • Lukas Burkon
Conference paper


Services play an increasingly important role in most industry sectors, including IT. Recent emergence of Cloud Computing and the general acceptance of different forms of outsourcing as a mechanism for increasing effectiveness of organizations necessitate a revision of basic SOA concepts to take account of extensive use of externally provided services. A key pre-requisite for this revised SOA architectural framework is the unification of service definitions so that different types of services can be treated in a consistent manner. The unified service definition needs to contain attributes of internally and externally provided services as well as attributes of business and IT services and be customizable to allow its application in different usage scenarios. In this paper we discuss the concept of a service as interpreted in both business and computing literature and propose a concise service definition based on a set of attributes that can be specialized for a particular service delivery scenario. We illustrate using a simple example how such service definition can be used to construct instances of services.


Cloud Computing Service Level Agreement Customer Relationship Management Business Service Enterprise Architecture 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



This research was supported by IGA (Internal Grant Agency) grant No. F4/1/2010, GAČR (Grant Agency, Czech Republic) grant No. P403-10-0092, and the Research Centre for Human Centered Technology Design at the University of Technology, Sydney.


  1. 1.
    Sholler D (2008) 2008 SOA user survey: adoption trends and characteristics. Gartner, 2008:32 (26 Sept 2008)Google Scholar
  2. 2.
    Armbrust M et al (2010) A view of cloud computing. Commun ACM 53(4):50–58, ISSN 0001-0782CrossRefGoogle Scholar
  3. 3.
    Tame S (2008) Implementing IT and SOA into the Jetstar business. In: SOA 2008 IQPC conference, Sydney, AustraliaGoogle Scholar
  4. 4.
    Vorisek J, Feuerlicht G (2006) Trends in the delivery and utilization of enterprise ICT. In: Proceedings of 17th annual IRMA international conference, Washington DC, USA, 21–24 May 2006Google Scholar
  5. 5.
    Peppard J, Ward J (2004) Beyond strategic information systems: towards an IS capability. J Strategic Inf Syst 13(2):167–194Google Scholar
  6. 6.
    Langenberg K, Wegmann A (2004) Enterprise architecture: what aspects is current research targeting. In: EFPL Technical report IC/2004/77, Ecole Polytechnique Federale de LaussaneGoogle Scholar
  7. 7.
    OGC (2007) The introduction to the ITIL service lifecycle: Office of Government Commerce (official introduction). The Stationery Office, London, p 238. ISBN 978-0-11-331061-6Google Scholar
  8. 8.
    Brand K, Boonen H (2008) IT governance based on CobiT 4.1—a management guide. Centraal Boekhuis, Culemborg. ISBN 9087531168Google Scholar
  9. 9.
    Arsanjani A et al (2008) SOMA: a method for developing service-oriented solutions. IBM Syst J 47(3):377–396CrossRefGoogle Scholar
  10. 10.
    Van Bon J, de Jong A (2007) IT service management: an introduction based on ISO 20000 and ITIL V3. Van Haren Publishing, Norwich. ISBN 9789087530518Google Scholar
  11. 11.
    O’Neill P, Krauss D (2006) Topic overview: IT service management. Forrester Research, CambridgeGoogle Scholar
  12. 12.
    Voříšek J (2008) Principles and models for the management of enterprise ICT. Oeconomica, Praha. ISBN 978-80-245-1440-6Google Scholar
  13. 13.
    Hefley B, Murphy W (2008) Service science, management and engineering: education for the 21st century. Springer, Heidelberg. ISBN 978-0-387-76577-8CrossRefGoogle Scholar
  14. 14.
    Macaulay L, Zhao L (2008) SSME at Manchester: bringing people, business and technology together. In: IBM SSME summit: education for the 21st century, New YorkGoogle Scholar
  15. 15.
    Haas H, Brown A (2004) Web services glossary, W3C working group note. World Wide Web Consortium (W3C), MIT/CSAIL, CambridgeGoogle Scholar
  16. 16.
    Christensen E et al (2001) Web services description language (WSDL) 1.1. Accessed 10 Mar 2010
  17. 17.
    Web Services Activities (2010) Accessed 10 Mar 2010
  18. 18.
    Quartel DAC et al (2007) COSMO: a conceptual framework for service modelling and refinement. Inf Syst Frontiers 9(2):225–244CrossRefGoogle Scholar
  19. 19.
    O’Sullivan J, Edmond D, ter Hofstede AHM (2003) Service description: a survey of the general nature of services. Technical report FIT-TR-2003-02, Queensland University of Technology, BrisbaneGoogle Scholar
  20. 20.
    Alter S (2008) Service system fundamentals: work system, value chain, and life cycle. IBM Syst J 47(1):71–86. ISSN 00188670CrossRefGoogle Scholar

Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  1. 1.Department of Information TechnologyUniversity of EconomicsPragueCzech Republic
  2. 2.Faculty of Engineering and Information TechnologyUniversity of TechnologySydneyAustralia

Personalised recommendations