Building an integrated architecture that allows processes and data to flow seamlessly from one system to another is perhaps the greatest challenge IICs face when constructing an OSS platform. Beyond seamless processes and data exchange, an ideal architecture should also allow for systems to be altered, added and removed without requiring massive rewrites and conversions. A company’s integration technology and strategy decisions will ultimately determine the success of its OSS implementation, and thus its ability to compete effectively. There are many different approaches to systems integration, as well as a range of technologies designed to aid in the process. Technology can be an enabler, but as we will see in this chapter, integration presents as significant an analysis and testing challenge as it does a development tour-de-force.
KeywordsService Level Agreement Customer Relationship Management Order Management Billing System Network Management System
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