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Communicating Between the Public and Experts: Predictable Differences and Opportunities to Narrow Them

  • Michael R. GreenbergEmail author
  • Lauren C. Babcock-Dunning
Chapter

Abstract

Communications between experts and the public are often fraught with misunderstandings and approached with trepidation by both groups. This chapter aims to improve these communications by providing readers with a better understanding of who the “public” and “experts” are, the unavoidable differences between experts and the public that can lead to misunderstandings and friction, and suggestions for bridging the public–expert gap.

Keywords

Risk Perception Risk Comparison Outrage Factor Crisis Communication Mental Noise 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  • Michael R. Greenberg
    • 1
    Email author
  • Lauren C. Babcock-Dunning
    • 2
  1. 1.Edward J. Bloustein School of Planning and Public PolicyConsortium for Risk Evaluation with Stakeholder Participation (CRESP), Rutgers UniversityNew BrunswickUSA
  2. 2.Edward J. Bloustein School of Planning and Public PolicyRutgers UniversityNew BrunswickUSA

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