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Goods, Products and Services

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Service Design and Delivery

Abstract

Defining terminology is a useful starting point when reading or writing on the subject of service to prevent any confusion or assumptions that we all understand the terms to mean the same thing. So, what do we mean by goods, products and services? This is a book about service, but what is a ‘service’ and how is it different to ‘goods’ or ‘products’? Whilst most people intuitively know the difference between a product and service, actually defining this difference with clarity and accuracy of text is not straight forward.

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Authors and Affiliations

  1. Bristol Business School, University of the West of England, BS16 1QY, Bristol, UK

    Glenn Parry

Authors
  1. Glenn Parry
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  2. Linda Newnes
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  3. Xiaoxi Huang
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Corresponding author

Correspondence to Glenn Parry .

Editor information

Editors and Affiliations

  1. The University of Warwick, Coventry, CV4 7AL, United Kingdom

    Mairi Macintyre

  2. , Bristol Business School, University of the West of England, Bristol, BS16 1QY, United Kingdom

    Glenn Parry

  3. , Warwick Business School, The University of Warwick, Coventry, CV4 7AL, United Kingdom

    Jannis Angelis

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© 2011 Springer Science+Business Media, LLC

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Parry, G., Newnes, L., Huang, X. (2011). Goods, Products and Services. In: Macintyre, M., Parry, G., Angelis, J. (eds) Service Design and Delivery. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-8321-3_2

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  • DOI: https://doi.org/10.1007/978-1-4419-8321-3_2

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4419-8320-6

  • Online ISBN: 978-1-4419-8321-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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