Abstract
Service level agreements (SLAs) provide a means to define specific Quality of Service (QoS) guarantees between providers and consumers of services. Negotiation and definition of these QoS characteristics is an area of significant research. However, defining the actions that take place when an agreement is violated is a topic of more recent focus. This paper discusses recent advances in this field and propose some additional features that can help both consumers and producers during the enactment of services. These features include the ability to (re)negotiate penalties in an agreement, and specifically focuses on the renegotiation of penalties during enactment to reflect ongoing violations.
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Quillinan, T., Clark, K., Warnier, M., Brazier, F., Rana, O. (2010). Negotiation and Monitoring of Service Level Agreements. In: Wieder, P., Yahyapour, R., Ziegler, W. (eds) Grids and Service-Oriented Architectures for Service Level Agreements. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-7320-7_15
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DOI: https://doi.org/10.1007/978-1-4419-7320-7_15
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