Applications of Data Envelopment Analysis in the Service Sector

  • Necmi K. AvkiranEmail author
Part of the International Series in Operations Research & Management Science book series (ISOR, volume 164)


The service sector holds substantial challenges for productivity analysis because most service delivery is often heterogeneous, simultaneous, intangible, and perishable. Nevertheless, the prospects for future studies are promising as we gently push the data envelopment analysis research envelope by using more innovative research designs that may include synergistic partnerships with other methods and disciplines, as well as delve deeper into the sub-DMU network of organizations. This chapter is dedicated to providing a selection of applications in the service sector with a focus on building a conceptual framework, research design, and interpreting results. Given the expanding share of the service sector in gross domestic products of many countries, the twenty-first century will continue to provide fertile grounds for research in the service sector.


Universities Hotels Real estate agents Commercial banks Technical and scale inefficiencies Profitability versus inefficiency Network DEA 


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© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  1. 1.UQ Business SchoolThe University of QueenslandBrisbaneAustralia

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