Abstract
We spend much of our waking time communicating with others, by speaking, writing, and through “body language.” Communication is a little like sex. It is a normal function and most of us think we are good at it and some are, but many aren’t. Superior clinical communication is a learned skill. Speaking with patients, families, and colleagues calls for a studied blend of selective curiosity, quiet intensity, and the ability to attend to what is not being said.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Berger J. A Fortunate Man: The Story of a Country Doctor. New York: Random House; 1967:77.
Launer J. Narrative-based medicine: a passing fad or a giant leap for general practice? Br J Gen Pract. 2003;53(487):91–92.
Saito S. Narrative-based medicine and clinical knowledge. Seishin Shinkeigaku Zasshi. 2006;108(2):176–181.
Charon R. The patient-physician relationship. Narrative medicine: a model for empathy, reflection, profession, and trust. JAMA. 2001;286:1897–1902.
Tamblyn R, Abrahamowicz M, Dauphinee D. Physician scores on a national clinical skills examination as predictors of complaints to medical regulatory authorities. JAMA. 2007;298:993–1001.
Makoul G, Curry RH. The value of assessing and addressing communication skills. JAMA. 2007;298(9):1057–1059.
Groopman J. How Doctors Think. New York: Houghton-Mifflin; 2007.
Kahn MW. Etiquette-based medicine. N Engl J Med. 2008;359(19):1988–1989.
Seuss D. You’re Only Old Once. New York: Random House; 1986.
Haidet P. Jazz and the art of medicine: improvisation in the medical encounter. Ann Fam Med. 2007;5:164–169.
Reik T. Listening with the Third Ear: The Inner Experience of a Psychoanalyst. New York: Farrar, Straus and Giroux; 1983.
Low CH. Reflection for young doctors and doctors of tomorrow. Singapore Med J. 1998;39(12):535–536.
LeBourgeois HS, Foreman TA, Thompson JW Jr. Novel cases: malingering by animal proxy. J Am Acad Psychiatry Law. 2003;31:394–395.
Ferguson WJ, Candib LM. Culture, language and the doctor-patient relationship. Fam Med. 2002;34(5):353–361.
Heritage J, Robinson JD, Elliott MN, Beckett M, Wilkes M. Reducing patients’ unmet concerns in primary care; the difference one word can make. J Gen Intern Med. 2007;22:1429–1433.
White PD. Introduction. Clues in the Diagnosis and Treatment of Heart Disease. 2nd ed. Springfield, IL: Charles C. Thomas; 1956.
Feinstein AR. Clinical Judgment. Baltimore: Williams and Wilkins; 1967.
Stephens GG. A family doctor’s rules for clinical conversations. J Am Board of Fam Pract. 1994;7(2):179–181.
Lilford RJ. Medical practice-what next? J R Soc Med. 2001;94:560–565.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2010 Springer Science+Business Media, LLC
About this chapter
Cite this chapter
Taylor, R.B. (2010). Clinical Dialogue and Communication. In: Medical Wisdom and Doctoring. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-5521-0_3
Download citation
DOI: https://doi.org/10.1007/978-1-4419-5521-0_3
Published:
Publisher Name: Springer, New York, NY
Print ISBN: 978-1-4419-5520-3
Online ISBN: 978-1-4419-5521-0
eBook Packages: MedicineMedicine (R0)