The Unified Service Theory

A Paradigm for Service Science
Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


This chapter discusses a Unified Service Theory (UST) that has been set forth as a foundational paradigm for Service Operations, Service Management, and now Service Science . The fundamental purpose of the UST is to unify the various phenomena we call “services” (i.e., service processes) in a way that demonstrates both how they are distinct from non-services and how they share common managerial principles. The UST prescribes boundaries for Service Science and reveals a gamut of service topics of interest to designers, managers, and researchers. Although the UST has its origins from a business operations perspective, it draws a common thread between the various perspectives pertaining to service.


Supply Chain Service Provider Human Resource Management Software Architecture Service Process 
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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Marriott School of ManagementBrigham Young UniversityProvoUSA

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