The Future of Service Is Long Overdue

Part of the Service Science: Research and Innovations in the Service Economy book series (SSRI)


How can the future be overdue; it isn’t there yet? Or is it? The chapter lays bare select issues concerning service systems and an emerging service science . What happens now in service should have happened long ago. But why complain now that things start picking up? I do it to emphasize that we need to unfold mental blindfolds and be less conservative, ritualistic and bureaucratic. We need to see things in a productive light and a contemporary context and to act accordingly.


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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.Stockholm University School of BusinessStockholmSweden

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