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Handbook of Service Science pp 535–559Cite as

Innovation in Services and Entrepreneurship

Beyond industrialist and Technologist concepts ofSustainable Development

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Abstract

The questions of innovation in services, on the one hand, and sustainable development , on the other, are relatively recent concerns for economic theorists and public policymakers alike. They have become key issues, which pose considerable academic, economic and political challenges. However, these two questions, and the problems they raise, have evolved independently of each other. The present chapter seeks to link them by considering innovation in and by services and innovation-based entrepreneurship in services in terms of their relationship to sustainable development. Our hope in so doing is that we can play a part in moderating the industrialist, technologist, environmentalist and curative concept of sustainable development that is, paradoxically, still dominant in our service economies.

This chapter draws on a research carried out for the European Commission, ServPPIN project (FP 7).

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Notes

  1. 1.

    The 3 approaches framework was later widely adopted in the service innovation literature: see, e.g., among others Coombs and Miles (2000), Miles (2002), Tether (2005), Howells (2007).

  2. 2.

    A population's environmental footprint is a simple indicator based on the area of the planet on which that population depends in order to sustain its economic activities.

  3. 3.

    This framework was recently used to address European public policy for service innovation (Rubalcaba and Den Hertog , 2010) and productivity strategies within services firms (Djellal and Gallouj , 2008).

  4. 4.

    The MIPS indicator (material intensity per service unit) measures the amount of non-renewable natural resources used to produce a good or service.

  5. 5.

    Some cognitive solutions provided by consultants can have a negative impact on social sustainability, particularly when they involve plant closures or redundancies.

  6. 6.

    The inclusion of clients’ technical characteristics was suggested by De Vries (2006) in order to take account of the new channels of consumption and delivery (e.g. when consumers use their own technologies to access a service on the web).

  7. 7.

    See Rubalcaba and Den Hertog (2009) for a general application of the framework to service innovation support public policy.

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Authors and Affiliations

  1. University François Rabelais of Tours Clersé-CNRS and Gercie, Tours, France

    Faridah Djellal

  2. Université of Lille 1, Clersé-CNRS, Villeneuve d’Ascq, France

    Faïz Gallouj

Authors
  1. Faridah Djellal
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  2. Faïz Gallouj
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Correspondence to Faïz Gallouj .

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Editors and Affiliations

  1. IBM Research - Almaden, Harry Road 650, San Jose, 95120-6099, USA

    Paul P. Maglio

  2. IBM Research - Almaden, Harry Road 650, San Jose, 95120-6099, USA

    Cheryl A. Kieliszewski

  3. IBM Research - Almaden, Harry Road 650, San Jose, 95120-6099, California, USA

    James C. Spohrer

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Djellal, F., Gallouj, F. (2010). Innovation in Services and Entrepreneurship . In: Maglio, P., Kieliszewski, C., Spohrer, J. (eds) Handbook of Service Science. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-1628-0_23

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