Uses of e-Government
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Development challenges, best practices, and visions of the future should help define the broad objectives of public sector reforms and transformation. In turn, reform objectives should guide the process of transformation and the use of information technology to enable this transformation. Visions are intended to support coalition formation and mobilize demand for reforms. By deriving ICT uses from public sector reform objectives, governments may avoid supply-driven approaches and promote alignment between ICT investments and public sector reform and development objectives.