Transforming Government: Vision and Journey

  • Nagy K. HannaEmail author
Part of the Innovation, Technology, and Knowledge Management book series (ITKM)


For a variety of reasons, public agencies at all levels are pressed to respond to growing challenges. e-Government provides powerful tools and new opportunities to address both old and new public sector challenges. The use of ICT can significantly improve the range and quality of public services to citizens and businesses while making government more efficient, effective, responsive, transparent, and accountable.


Business Process Public Service Managerial Flexibility Knowledge Management System Future Government 
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Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.University of MarylandBethesdaUSA

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