Abstract
In this chapter, I examine the opportunities and challenges of applying ICT in business enterprises. I explore the roles and approaches that governments may take, in partnership with business associations and NGOs, to promote the effective adoption and diffusion of e-business by SMEs or priority user sectors. The aim is to help policy makers and business associations play their key roles in facilitating ICT diffusion among SMEs, and enabling enterprises to deploy ICT for their business innovation and transformation.
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Notes
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Such as SAP.
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As suggested in the last chapter on transforming governments, these lessons are applicable across all sectors.
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For example, a study conducted by McKinsey of 100 companies in industrial countries quantified these differences in productivity in France, Germany, the United Kingdom, and the United States found that IT investments have little impact unless they are accompanied by first-rate management practices, which, by contrast, can boost productivity on their own. Companies were rated on how well they used three important management practices: lean manufacturing, which cuts waste in the production process; performance management, which sets clear goals and rewards employees who reach them; and talent management, which attracts and develops high-caliber people. The companies that had the highest marks in these areas became more productive, with or without higher spending on IT. Those that combined good management practices with IT investments did best of all.
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The Last Mile Initiative (LMI) is a USAID-funded program which aims to extend access to communications into rural areas. Its objective is to increase productivity and transform the development aspects of farmers, small businesses, new startups, and other organizations in rural areas through voice and data telecommunication networks. (http://www.lastmileinitiative.org).
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The Korean National Computerization Agency (NCA) is a statutory agency founded by the Framework Act on Informatization Promotion for the purpose of promoting informatization and to support development of related policies for Korean national agencies and local autonomies.
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Public administrations also benefit from a more efficient system to enhance controls, collect revenues, and improve data collection and analysis.
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Chin, S. Y. “e-Marketers of South India”. IDRC. 2002.
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Hanna, N.K. (2010). Enterprise Transformation. In: e-Transformation: Enabling New Development Strategies. Innovation, Technology, and Knowledge Management. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-1185-8_13
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DOI: https://doi.org/10.1007/978-1-4419-1185-8_13
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