Management as a System: Executing Strategy Through the MSDR

  • Lawrence P. Carr
  • Alfred J. NanniJr


Customer Service Organizational Design Balance Scorecard Customer Experience Strategy Execution 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Springer Science+Business Media, LLC 2009

Authors and Affiliations

  1. 1.Accounting & Law Div.Babson CollegeBabson ParkUSA

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