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User Training

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Practical Imaging Informatics

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Abstract

Training is an ongoing requirement of a successful PACS program. Staff turnover, workflow changes, upgrades, new systems, and general performance improvement initiatives should all trigger some form of formal staff training if your organization desires accurate and consistent information and workflow from your informatics application. The following discussion defines four common aspects of all training programs. Generally, these are performed sequentially; however, continual assessment of the program should be performed and may require redesign of an earlier component.

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Author information

Authors and Affiliations

  1. Department of Radiology, University of Colorado Health Sciences, Anschutz Medical Campus, Aurora, Denver, CO, USA

    Ann L. Scherzinger PhD, CIIP (Associate Professor)

Authors
  1. Ann L. Scherzinger PhD, CIIP
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Editor information

Editors and Affiliations

  1. Informatics in Medicine, Society for Imaging, Golf Vista Plaza 19440, Leesburg, 20176, U.S.A.

    Barton F. Branstetter

Self-Assessment Questions

Self-Assessment Questions

  1. 1.

    A good example of a learning objective for a training session on the QA module of a PACS system is: “At the completion of this course the user will be able to…

    1. a.

      Define the image QA module.”

    2. b.

      Do image QA.”

    3. c.

      Successfully resolve typical image QA issues using the QA module.”

    4. d.

      Avoid creating image QA issues.”

  2. 2.

    An important document which should be developed prior to designing the user training program is

    1. a.

      User workflow

    2. b.

      Cheat sheets

    3. c.

      ROI

    4. d.

      Translation tables

  3. 3.

    A training method that provides the advantage of having departmental user support persons long after go-live is

    1. a.

      Vendor training of all staff individually

    2. b.

      Train-the-trainers

    3. c.

      IT training of department users

    4. d.

      One-on-one training

  4. 4.

    The type of adult learner who benefits most from illustrations and cheat sheets during training is

    1. a.

      Kinesthetic learner

    2. b.

      Auditory learner

    3. c.

      Visual learner

    4. d.

      All of the above

  5. 5.

    An opportunity for training in a “real patient” environment is best provided during

    1. a.

      One-on-one training

    2. b.

      Group training in a classroom

    3. c.

      User presentations in the classroom

    4. d.

      Simulation prior to “go-live”

  6. 6.

    Formative assessments of learning progress are done to

    1. a.

      Motivate learners

    2. b.

      Enhance training programs

    3. c.

      Improve the teaching process

    4. d.

      All of the above

  7. 7.

    What are four processes that should be included in a training program?

  8. 8.

    How are learning objectives used in the design of a training program?

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© 2009 Society for Imaging Informatics in Medicine

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Cite this chapter

Scherzinger, A.L. (2009). User Training. In: Branstetter, B. (eds) Practical Imaging Informatics. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-0485-0_12

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  • DOI: https://doi.org/10.1007/978-1-4419-0485-0_12

  • Published:

  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4419-0483-6

  • Online ISBN: 978-1-4419-0485-0

  • eBook Packages: MedicineMedicine (R0)

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