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illycaffè and the Brazilian espresso knowledge network

  • Ingrid Rauscher
  • Pierpaolo Andriani
Chapter

Abstract

Italian roaster illycaffè celebrated its 75th anniversary in 2008. It is known worldwide for the quality of its espresso, serving 6 million cups in more than 50 thousand shops spread over 144 countries. The illy espresso is a refined blend of nine types of coffee beans purchased in 13 producing countries. Out of those, the Arabica variety produced in Brazil accounts for 50% of the coffee used in the blend. In order to acquire quality coffee beans in the volume and scale needed to serve its customers while meeting the stringent quality requirements of the company, illycaffè developed an extensive and complex supplier network. Aiming to ensure quality along all processes, the company brought into the network all the links of the coffee production chain, from the plantation to the processing of the coffee beans in the company facilities in Trieste (Italy). To show its appreciation for suppliers and ensure a reliable supply of fine Brazilian coffee, the company developed a series of strategic actions that went beyond business relations to include an educational effort, generating and disseminating information and knowledge on how to produce quality coffee (also known as specialty or gourmet coffee), while also forging strong ties with all the elements in the net.

Keywords

Knowledge Network Coffee Bean Strategic Action Superior Quality Coffee Producer 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag US 2009

Authors and Affiliations

  1. 1.DirectorADS Assessoria de Comunicações LtdaRua MichiganBrazil
  2. 2.Associate Professor eBMS, Scuola Superiore ISUFIUniversity of Salento, Campus EcotekneLecceIT

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