Communicating with Difficult People
Everyone in today’s work force is expected to be able to “work with difficult people.” In most cases, it’s possible to minimize your interaction with the difficult few and still get your job done. However if you’re a PM, then you just can’t avoid ’em. Nope, you’ve got to be the one to face down Wyatt Earp in the middle of the dusty street at high noon. Of course, what you really want to do is avoid or manage the confrontation so that it’s not a shootout in front of your entire team, so to do that you need to be better than average at dealing with difficult people. It’s also helpful to realize that it’s not that the other person is “difficult” so much as it is that they are bad communicators.