Abstract
Our business is about technology, yes. But it’s also about operations and customer relationships.
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Notes
- 1.
Davidson, Paul and Barbara Hensen, “A Job Engine Sputters as Hospitals Cut Staff,” USA Today, October 13, 2013, http://www.usatoday.com/story/money/bus iness/2013/10/13/hospital-job-cuts/2947929/ .
- 2.
Wisconsin Manufacturing Extension Partnership, “5S Offers Fast & Measureable Results,” 2014, http://www.wmep.org/next-generation-manufacturing/systemic-continuous-improvement/lean-manufacturing-5s-visual-management-vsm-2?utm_expid=14996962-0._YuBIZBzR1qJ4cbWxWZQsA.1&utm_referrer=https%3A%2F%2Fwww.google.com%2F .
- 3.
Ibid.
- 4.
Bloom Nicolas, “To Raise Productivity, Let More Employees Work from Home,” Harvard Business Review, The Magazine, January-February 2014, http://hbr.org/2014/01/to-raise-productivity-let-more-employees-work-from-home/ar/1 .
- 5.
Haggith Mandy, Paper Trails: From Trees to Trash—The True Cost of Paper, London: Virgin
Books, 2009, p. xx.
- 6.
A Network MCI Conferencing White Paper, “Meetings in America: A Study of Trends, Costs, and Attitudes Toward Business Travel, Teleconferencing, and Their Impact on Productivity,” Greenwich, CT: INFOCOMM, 1998,
- 7.
Robert B. Nelson and Peter Economy, Better Business Meetings, Burr Ridge, IL: Irwin Inc, 1995, pp. 5.
- 8.
Wuchty, Stefan, Benjamin F. Jones, and Brian Uzzi, “The Increasing Dominance of Teams in Production of Knowledge,” www.sciencexpress.org, Kellogg School of Management, 12 April 2007.
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© 2014 Linda M. Orr
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Orr, L.M., Orr, D.J. (2014). Business Operations. In: Eliminating Waste in Business. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4302-6089-9_8
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