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Measure twice, cut once.
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Notes
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This section, “How to Be Valuable,” is adapted with permission from the following article: Vanessa DiMauro, “Designing Metrics for Online Communities,” posted to Leader Networks, August 18, 2011. Available at www.leadernetworks.com/2011/08/designing-metrics-for-online-customer.html.
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Andrew V. Abela. Advanced Presentations by Design: Creating Communication That Drives Action. Pfeiffer, 2008.
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Calvin K. Y. Cheng, K. M. Dennis, Benjamin J. Cowling, Lai Ming Ho, Gabriel M. Leung, Eric H. Y. Lau. “Digital Dashboard Design Using Multiple Data Streams for Disease Surveillance with Influenza Surveillance as an Example.” www.jmir.org/2011/4/e85/
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© 2013 Margaret Brooks
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Brooks, M., Lovett, J.J., Creek, S. (2013). Developing B2B Social Communities. In: Developing B2B Social Communities. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4302-4714-2_8
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DOI: https://doi.org/10.1007/978-1-4302-4714-2_8
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