Metrics pp 119-135 | Cite as

Start with Effectiveness

  • Martin Klubeck

Abstract

The first chief information officer I worked for used to say, “do the right thing.” Besides the philosophical and religious interpretations of this directive, there are also the leader’s simple day-to-day behavioral expectations of her workforce. Effectiveness metrics will allow you to determine if you are “doing the right things.”

Keywords

Transportation Plague Cute Vince 

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Copyright information

© Martin Klubeck 2011

Authors and Affiliations

  • Martin Klubeck

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