Abstract
In Why Organizations Struggle So Hard to Improve So Little, my coauthors and I addressed the need for structure and rigor in documenting work with metrics. More than any other organizational development effort, metrics require meticulous care. Excellent attention to detail is needed-not only in the information you use within the metric (remember the risks of human involvement), but also with the process involved.
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© 2011 Martin Klubeck
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Klubeck, M. (2011). Planning a Good Metric. In: Metrics. Apress. https://doi.org/10.1007/978-1-4302-3727-3_3
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DOI: https://doi.org/10.1007/978-1-4302-3727-3_3
Publisher Name: Apress
Print ISBN: 978-1-4302-3726-6
Online ISBN: 978-1-4302-3727-3
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