Creating the Service Catalog
One of my biggest challenges when I created the Report Card for my organization was getting the leadership to agree to a list of core or key services. Since I successfully won the battle of using effectiveness measures over efficiency ones, I would need a list of the services (or products) to be evaluated in the Service/Product Health Metrics.
KeywordsService Level Agreement Improvement Effort Customer Base Health Metrics Customer Feedback
Unable to display preview. Download preview PDF.