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Metrics pp 271-281 | Cite as

Creating the Service Catalog

How to Enhance the Report Card
  • Martin Klubeck

Abstract

One of my biggest challenges when I created the Report Card for my organization was getting the leadership to agree to a list of core or key services. Since I successfully won the battle of using effectiveness measures over efficiency ones, I would need a list of the services (or products) to be evaluated in the Service/Product Health Metrics.

Keywords

Service Level Agreement Improvement Effort Customer Base Health Metrics Customer Feedback 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Martin Klubeck 2011

Authors and Affiliations

  • Martin Klubeck

There are no affiliations available

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