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Creating the Service Catalog

How to Enhance the Report Card

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Metrics
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Abstract

One of my biggest challenges when I created the Report Card for my organization was getting the leadership to agree to a list of core or key services. Since I successfully won the battle of using effectiveness measures over efficiency ones, I would need a list of the services (or products) to be evaluated in the Service/Product Health Metrics.

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© 2011 Martin Klubeck

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Klubeck, M. (2011). Creating the Service Catalog. In: Metrics. Apress. https://doi.org/10.1007/978-1-4302-3727-3_12

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