Why do some people seem to move the masses or at least their cube neighbors with just a word? What is it that makes others spill their guts and yet not entice a single person to even lookup and respond? During my career, I asked these questions many times when I saw seemingly powerless people say a few words and have the big shots follow. This sort of influence is a personal power that emanates from something bigger than simple knowledge or authority. This is called leadership.
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- 1.Gary Yukl, Leadership in Organizations (New Jersey: Prentice Hall, 2006), 21. In this definition, Yukl quotes (Hemphill & Coons, 1957, p.7) and is only the first of 10 definitions and the one that best describes leadership as it takes place in technical support.Google Scholar
- 2.Robert Greenleaf, Servant Leadership, A Journey into the Nature of Legitimate Power & Greatness (New Jersey: Paulist Press, 1977), 27. This leadership model originated formally with Robert Greenleaf but was described in essence by Socrates and many others since.Google Scholar
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