Donald Norman concludes that simplicity is overrated (http://www.jnd.org/dn.mss/simplicity_is_highly.html): “But when it came time for the journalists to review the simple products they had gathered together, they complained that they lacked what they considered to be ‘critical’ features. So, what do people mean when they ask for simplicity? One-button operation, of course, but with all of their favorite features.”
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