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The Engagement of Service Users

  • Chris Miller

Abstract

The belief that those who use and benefit from services should be involved in their planning and evaluation has never been stronger (Wilson, 1998). Following the community care legislation (NHS and Community Care Act, 1990) and the Citizen’s and Patient’s Charters (HMSO, 1991), it is recognised that a central purpose of intervention is the ‘empowerment’ of service users. To this end individual users can expect to have an opportunity to contribute to the definition of need, a copy of any final assessment, the identification of appropriate responses, involvement in any review process, and be provided with, and informed about, mechanisms for complaint.

Keywords

Public Service Service User Primary User User Involvement User Engagement 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Christopher Jan Miller 2004

Authors and Affiliations

  • Chris Miller

There are no affiliations available

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