Agent-Based elearning Systems: A Goal-Based Approach

Abstract

With the development of Internet applications, E-commerce/E-business revolutionized the way companies sold their products and services and the way businesses addressed customer needs and concerns [1]. These applications increased productivity and reduced cost while increasing customer satisfaction and maintaining their competitiveness. E-learning, as another type of Internet applications, is now becoming very popular as companies rethink almost every aspect of the way their employees work in the enterprise [2]. In this era of rapid change, large amounts of new products, market, and competitive information are emerging. Employees are expected to learn frequently so as to compete effectively. However, employees usually have different skill sets and have different learning requirements. Traditional instructor-led training and on-line training cannot scale to meet these new learning challenges. E-learning, defined as Internet-enabled or Internet-enhanced learning, provides the tools to create personalized learning path and to be able to dynamically readapt learning paths according to user feedbacks in order to optimize the acquisition of needed competencies [2][3].