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Handling Miscommunication: Why Bother?

  • Michael McTear
Part of the Text, Speech and Language Technology book series (TLTB, volume 39)

Abstract

Miscommunication occurs frequently in any communicative interaction. Despite a long history of studies of miscommunication across a range of different disciplines, the focus in spoken dialogue technology has been almost exclusively on miscommunication caused by speech recognition errors. This chapter reviews approaches to miscommunication in several different disciplines and examines the issues involved in assessing the need to deal with miscommunication that arises in interactions with spoken dialogue systems and what methods can be used in different interactional contexts to repair miscommunication.

Keywords

Miscommunication Error handling Grounding 

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Copyright information

© Springer Science + Business Media B.V. 2008

Authors and Affiliations

  • Michael McTear
    • 1
  1. 1.University of Ulster

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