Ensure Continuous Improvement

Abstract

Twelve months later, UCo’s companywide rollout of the productivity system to its business units is nearing completion. Gary and Britta get together to discuss how to sustain the performance, productivity gains and knowledge required to deliver an even higher return on investment. Gary says that, to take things one step further, the fundamental need is still to ensure that they have the right people and expertise, and that they institutionalize knowledge in a way that is not overly complex. Aksel also takes steps to support continued development of the productivity system. First, he mandates it as part of UCo’s program for assessing and integrating acquired sites. Secondly, he aligns it with the company’s Performance and Development Process (PDP) for cultivating workforce expertise and leadership.