Human performance is recognised quite rightly as being the most important of all the factors governing production. It is a blend of speed and skill depending very much upon circumstances. We have already seen (chapter 2) that people working on the same factory order do best by:
We also saw under subsequent headings that an item, or for that matter several items, can only keep the available capacity at full stretch if the jobs involved can be broken down individually or in total into operations all taking exactly the same number of hours. With this in mind what has been described as ‘heuristic scheduling’ will be discussed in the next chapter. That is a blanket term for the kind of planning and information system whose characteristic features are that no one seems to know what he is likely to be doing in a few hours time, that new information may come in and have to be assimilated at any moment, that schedules are variable and that new work has to be taken on at no more than an hour’s notice at most and without any prior information as to what it actually involves.
Getting to know one another
Agreeing to finish their work and meet at prearranged intervals
Keeping one another informed
Allowing one another to get on with the job uninterrupted in the meantime.
© J. J. Verzijl 1976