Abstract
This chapter focuses on reflections about an everyday experience within organisations: listening to, reacting to and interpreting communications, both formal and informal, about matters that are affecting or might affect the organisation and its employees (or are believed might have this impact).
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Further Reading
There are a number of texts that cover interpersonal and group-based communication skills, both verbal and non-verbal. These include
Levens, J.-R and Codol, J.-R (1988) Social cognition. In Hewstone, M., Stroebe, W., Codol, J.-R and Stephenson, G. (eds) Introduction to Social Psychology, Chapter 5. Blackwell, Oxford.
O’Reilly, R (1993) The Skills Development Handbook for Busy Managers. McGraw-Hill, Maidenhead.
Weiman, J. and Giles, H. (1988) Interpersonal communication. In Hewstone, M., Stroebe, W., Codol, J.-R and Stephenson, G. (eds) Introduction to Social Psychology, Chapter 9. Blackwell, Oxford.
Texts that set communications in an organisational framework include
Morgan, G. (1986) Images of Organization, Chapter 4, Organizations as brains. Sage, London.
Weick, K.E. (1995) Sense-making in Organizations. Sage, Thousand Oaks, CA.
Wheatley, M. (1992) Leadership and the New Sciences, Chapter 6, The creative energy of the universe — information. Berrett-Koehler, San Francisco. This provides a quantumtheory metaphor for organisational functioning.
A number of organisational behaviour textbooks have a chapter on the organisational context of communications. An example is
Tosi, H., Rizzo, J. and Carrol, S. (1994) Managing Organizational Behaviour, 3rd edn. Blackwell, Oxford.
Readings on how job insecurity affects the search for and evaluation of information and how knowledge and understanding may have an impact on levels of insecurity can be found in
Brockner, J. and Wiesenfeld, B. (1933) Living on the edge (of social and organization psychology): the effects of job layoffs on those who remain. In Murnighan, K. (ed.) Social Psychology in Organizations. Prentice Hall, Englewood Cliffs, NJ.
Hartley, J. (in press) Models of job insecurity and coping strategies by organisations. In Marmot, M., Ferrie, J. and Zigilio, E. (eds) Labour Market Changes and Job Insecurity. World Health Organisation, Copenhagen.
For those who wish to understand more about the particular organisational context of a politically managed organisation — the local authority, including social services — a good primer is
Wilson, D. and Game, C. (1998) Local Government in the United Kingdom, 2nd edn. Macmillan, Basingstoke.
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© 1999 Jean Hartley
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Hartley, J. (1999). Communicating. In: The Experience of Managing. Palgrave Macmillan, London. https://doi.org/10.1007/978-1-349-27328-7_4
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DOI: https://doi.org/10.1007/978-1-349-27328-7_4
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